Answers to some common questions about the Bundle of Holding:
After your purchase, we'll email you a link to your own custom-created download page. It may take up to an hour to send you the link, depending on how long your payment gateway takes to confirm your purchase.
The download page, your Wizard's Cabinet, has links to all individual titles you purchased. Each title is offered as a DRM-free .PDF (Portable Document Format), suitable for reading on computers and larger tablets. Some titles are also offered in Kindle (.mobi) and ePub formats, used by most ereaders.
You can visit your download page at any time, even after the bundle offer ends. You can also make local backup copies of your files and move them around to all your reading devices.
IMPORTANT: Add the Bundle of Holding email address, firstname.lastname@example.org, to your approved sender list, and check your spam filter to make sure our mail wasn't stopped by mistake.
Our oath of fealty: We'll never sell, rent, or give your email address to anyone else. We'll never use your address for anything but the Bundle of Holding.
If you pay more than the current bundle's threshold price, you can send a bundle as a gift. The recipient gets a unique gift code that can be redeemed at any time within a year of your purchase. The gift code is good for the collection we're offering at the time the code is redeemed. If the recipient doesn't like the current offer, that's okay -- we run three to five offers a month, so we're sure to present something suitable eventually.
As the buyer of the gift, you'll get your confirmation email right away -- but right now, the earliest we can send the gift code to the recipient is the next day. (We'll improve this in a later version of the gifting feature.) You can also specify a later time you'd like us to send the gift code.
Whenever the recipient redeems the gift code, he or she always gets all the titles in that offer, including all bonus titles. The threshold price of that bundle doesn't matter.
Q: Can you provide a single link on my download page that lets me download all the files at once?
A: We'd like to do that, but our server would melt. Some of our bundles are hundreds of megabytes in size. If hundreds of customers download them all, all at once, our Internet Service Provider couldn't cope with the bandwidth demand.
We're planning to relocate the Bundle of Holding site to a new ISP in early 2014. At that point, depending on our new host's bandwidth, we may be able to offer a "down them all button."
Q: I cannot get my Kindle app to recognize or find my files on my phone.
A: Your downloaded files may have gone to the "Downloads" folder on your ereader or phone. Move the files manually to your "Books" folder.
If you have trouble opening or reading your files, or if you lose your download key, contact us at the Bundle of Holding email address, email@example.com. We'll dispatch a squad of Customer Service Golems to combat the problem.
Why do we charge a minimum price for the Bundle of Holding? Because we have to cover our costs: hosting, coding, and bandwidth. We think it's fair to ask a modest sum for these books.
If you paid higher than the threshold price for your Bundle of Holding as of the time of purchase, you receive additional ebooks as a bonus. These titles are available on your Wizard's Cabinet download page.
During the offer's run, we may add new bonus titles to the bundle. No matter how much you paid, you automatically receive every bonus title we add, even those we add after you bought the bundle! This is your reward for buying early. Latecomers, the ones who buy after you did, still need to pay higher than the current threshold price to get these new bonuses in their own bundles.
If you're unsatisfied with your Bundle of Holding purchase for any reason, email firstname.lastname@example.org within 7 days of your purchase and we'll issue you a full refund, no questions asked. Please include the date of your order and the email address you gave us.